User Enhancements

Based on feedback from practices like yours, we’ve introduced enhancements to make ProviderPortalSM even
easier to use.

These include:

  • More intuitive interface utilizes terminology and messaging familiar to you
  • Flexible options to enter and search for diagnostic and procedure codes
  • Multiple exams now may be entered for review within one request
  • Clinical details may be tailored for faster review
  • Order summaries can be sent to you and others, a more convenient way to access and edit*
    your requests and inform others.  They can also be saved as a PDF.
  • Online review are now available post-service, providing greater accessibility
  • Patients’ health plan member number will now be required when initiating a new order or checking order
    status, providing enhanced protection of your patients’ private health information
  • Redesigned Order Request Preview and Order Summary screens
  • Greater consistency and enhanced readability across all AIM online applications
  • CTP codes are now displayed throughout order screens to provide greater detail where you need it
  • Clearer, more descriptive messaging saves you time when selecting providers
  • Order History screen now displays both an order outcome and a reason status, helping you better understand review decisions
  • When the diagnostic code you enter is not available in ProviderPortal, you will now be prompted to select the main reason for the exam requested
  • Fax number will be required at intake to ensure we have the most up-to-date contact information
  • A print button has been added to clinical entry screens, allowing you to print your screen at any time

* Where allowed under health plan policy

Learn more:

View the interactive tutorial

I like that I can enter CPT codes and edit member, ordering provider, and date of service – all from one page… pretty neat!

- Provider practice feedback