About AIM

About AIM

AIM Specialty Health® (AIM) is a leading specialty benefits management company with more than 30 years of experience. Our mission is to help ensure delivery of health care services are more clinically appropriate, safer, and more affordable. We promote the most appropriate use of specialty care services through the application of widely accepted clinical guidelines delivered via an innovative platform of technologies and services.

 

Employee spotlight – Meet Stefanie

Senior UX Researcher and Designer

 

Stefanie has been a researcher with AIM for six years. Previously, she worked with Northwestern Memorial Hospital as a CT technologist and has always been an artist. As a UX researcher and designer, Stefanie works with customers and end users to better understand their unique concerns so AIM can deliver the best user experience possible.

“After we wrap up a research study with participants, a big part of my job is making recommendations for potential improvements of our programs and portal. It excites me to know that our participants, through objective feedback, take part in future enhancements to our products. The User Experience team gold standard is to learn more about the people using our systems and what motivates them. This is why we take the time to see what leads the user through their journey and really listen to what they are telling us.”

When Stefanie is not working, Stefanie enjoys laughing with friends and family, creating art, visiting different cities, being in nature, and streaming sci-fi, British drama & suspense.

 

“I love learning user behaviors and perceptions in our applications through research. There’s a lot of practice and joy in listening and talking with people. I use research methods that include in-person observations, surveys, and remote feedback sessions. I guess you could say I’m an explorer at home and at work.”

 

Stefanie can often be quoted saying “No matter what happens, something good is about to happen. No matter what.”

 

User Experience Feedback Group: Get involved in making the pre-authorization process easier!

This group of our users provide regular feedback for new designs and features in development, and share their experiences to help improve ProviderPortal and the pre-authorization process.

Members of this group will work with the AIM User Experience team to:

  • Provide feedback – Take part in 5-10 minute surveys and quick online activities
  • Partner with us– Participate in online usability sessions usually around 45-60 minutes
  • Helps us learn about your work – Have focused conversations lasting 15-60 minutes

Your feedback will help identify opportunities for improvements and enhancements, such as development of our new portal Help Center. Recent feedback has resulted in enhancements and updates to our Help Center and Tutorial sections. We will reach out to you with these opportunities monthly, depending on the types of services you may request pre-authorizations for.

Are you interested in providing your feedback?

Join here!

How to contact AIM

The web customer service phone number for ProviderPortal is 1.800. 252.2021. It is located below the log-in page of the ProviderPortal, should you need to locate it quickly. This number may be used to troubleshoot or report portal issues, get all your users the ability to view each other’s orders, or learn how to use certain functionality within the portal.